NovaNET FAQ's
(Frequently Asked Questions)
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Phoenix Academy prides itself in recognizing the need for supplemental support for different kinds of learners and therefore has online support for research and coursework, 24 hours a day/seven days a week. Here are some keys to accessing online support services.


The following are frequently asked questions about the Phoenix Academy:

How do I access the online calculator in NovaNET?
How can I access the online dictionary?
How do I enter multicharacter superscript?
What is the best way to exit lessons or tests and to sign-off NovaNET?
How do I enter a math symbol to answer a question that requires a math symbol?
How can I access the Student Help?
What are some symbols I may see on my NovaNET display?
How can I view my lesson time, tries or scores?
Can I review or retake a test?


How do I access the online calculator in NovaNET?

  1. From any NovaNET screen press the Shift/F2 keys.
  2. At the prompt type the calculation you want to perform and press enter.
  3. The answer displays below the expression. To clear the line press enter.
  4. To exit the calculator press F8.
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How can I access the online dictionary?
  1. From any NovaNET screen press the Shift/F8 keys.
  2. At the prompt type the approximate spelling of the word you want to find and press enter.
  3. Continue to press enter to scroll the word list.
  4. Once you have found the word, jot in down on a piece of paper.
  5. To exit the dictionary press Shift/F8.
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How do I enter multicharacter superscript?
To type a superscript with one character, press and release the Page Up key and then press the character. An alternate way would be to press and release Ctrl + p and then press the character.

If you need to type a superscript with more than one character, for example, x-12, this would be done as follows:
  1. Type the x, then press and release Page Up and then press - .
  2. Press and release Page Up and then press 1.
  3. Press and release Page Up and then press 2.

You should now see x-12. If x-12 does not display correctly, check to make sure that you are pressing and releasing the Page Up key each time. Also, you might try to alternately use Ctrl + p in place of Page Up.

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What is the best way to exit lessons or tests and to sign-off NovaNET?

Exiting a lesson or test
– If you are working on a lesson or test, exit it before you sign off of NovaNET. To leave the lesson or test, hold the SHIFT key down while you press the F10 key. (Shift/F10)

Signing Off of NovaNET – After you have existed your lesson or test, follow these steps:

  1. There is a Sign Off button in the lower-right corner of the display. Click this button with your mouse to leave NovaNET.
  2. Another way to sign off is to click the Red (X) button in the upper-right corner.  A dialog box opens asking you if you are sure you want to sign off.  Click Yes.
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How do I enter a math symbol to answer a question that requires a math symbol?

Math symbols are case sensitive. Use F4 for the math symbols that require the MICRO key. To make a superscript, press the PAGE UP key and then the letter or symbol. To make a subscript, press the PAGE DOWN key and then the letter or symbol.

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How can I access the Student Help?

From the student screen Left Click the help button in the lower right of your screen. This will access the student help screen. You may look into the following topics.

  1. Your Display is Set Up
  2. NovaNET Specials Keys
  3. Symbols You May See on Your Display
  4. Getting to Your Assignments
  5. How Assignments Are Set Up
  6. Viewing Your Time, Tries, and Scores
  7. Reading Your bulletins and Notes
  8. Reviewing or Retaking Tests
  9. Exiting Lessons and Tests and Signing Off
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What are some symbols I may see on my NovaNET display?

NovaNET uses unique symbols for each lesson and test status. Symbols and icons NovaNET uses are:
  1. A solid red flag means the assignment needs attention. Teachers review and clear the flags several times daily. Any POST-TEST score of 70 or higher is considered passing.
  2. Flags on a pretest do not stop the student from moving forward with the lesson and do not require communication with the teacher.
  3. Flags on a post test will stop students from moving forward into the next module until a teacher has reviewed their work.
  4. A gold star means an assignment has been completed. When you complete an assignment, the star displays on the student window for the affected assignment.
  5. An infinity symbol means the lesson or utility has no completion. It displays on the Student window.
  6. A black "X" with a circle around it means the module or assignment is unavailable. It displays on the Student window under Choose an assignment. The black "X" with a circle around it is next to any module that is not the current module and may not be accessed.
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How can I view my lesson time, tries or scores?

You can see records of the work you have done on NovaNET. To show this information click the Lesson Data button or click CTRL+ D. These records include:
  1. Your lesson and test scores.
  2. The status of lessons or tests (complete, not complete, no end.)
  3. How much time you have spent in lessons and tests. Times are rounded to the nearest minute.
  4. The number of times you have tried modules, lessons, and tests.
  5. The last date you were in a lesson.
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Can I review or retake a test?

If you select a test that you have previously taken, the View Test dialog box opens. You can choose to retake the test or review your previous answers.
  1. If you choose to retake the test, click Retake or press the CTRL + K. the test opens for your next attempt.
  2. If you choose to review your previous answers, click Review or press CTRL+ V. The Bypass to Review Test dialog box opens. Your teacher must enter the bypass code word in order for you to access the test. The test displays, and you can see your answers to the last attempt of that test. You can also view answers you got right or wrong. Note: You will not be able to view answers to most pretests and posttests.
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