NovaNET Error Messages | The Phoenix Academy

What Can I Do About
Error Messages?

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Phoenix Academy prides itself in recognizing the need for supplemental support for different kinds of learners and therefore has online support for research and coursework, 24 hours a day/seven days a week. Here are some keys to accessing online support services.

#228 – Multimedia Launcher Error
  Reload multimedia lesson on computer

Black Screen Appears
  Reload multimedia lessons

Misidentified as subtype 64 or 83
  Network slowness
  Press shift/next to establish connection

Error 234\235\311 – Temp Folder Full

start
my computer
C-drive
windows folder
temp folder
delete files in temp folder
user name
local settings
temp internet files
delete all temp files

Connection problems sometimes can be caused by either of the following firewalls. If you experience a “Host Lookup” problem, the cause could be one of these two firewalls. You will need to complete the following steps if you have either on your computer.

Norton Internet Security:

L-click start button
L-click all programs
L-click Norton Internet Security
L-click Norton Internet Security (yellow\black circle)
Norton Internet Security window will appear
L-click personal firewall
L-click turn off
Under – How long do you wish to have Personal Firewall turned off
Set at 4 hours
L-click OK
Minimize window
Open Novanet and begin working
When finished with Novanet re-enable the personal firewall

McAfee

Start
All programs
McAffee
McAfee personal firewall
Internet applications
New allowed applications
Personal firewall
C-drive
Wportal
Highlight wportal
L-click open

At this point McAfee will allow access to NovaNET.

(For the latest information on procedural or scheduling changes, call 419-720-4500.)