What Can I Do About
Error Messages?
PRINTER FRIENDLY


Phoenix Academy prides itself in recognizing the need for supplemental support for different kinds of learners and therefore has online support for research and coursework, 24 hours a day/seven days a week. Here are some keys to accessing online support services.


#228 – Multimedia Launcher Error
  Reload multimedia lesson on computer

Black Screen Appears
  Reload multimedia lessons

Misidentified as subtype 64 or 83
  Network slowness
  Press shift/next to establish connection

Error 234\235\311 – Temp Folder Full

  1. start
  2. my computer
  3. C-drive
  4. windows folder
  5. temp folder
  6. delete files in temp folder
  7. user name
  8. local settings
  9. temp internet files
  10. delete all temp files
Connection problems sometimes can be caused by either of the following firewalls. If you experience a “Host Lookup” problem, the cause could be one of these two firewalls. You will need to complete the following steps if you have either on your computer.

Norton Internet Security:
  1. L-click start button
  2. L-click all programs
  3. L-click Norton Internet Security
  4. L-click Norton Internet Security (yellow\black circle)
  5. Norton Internet Security window will appear
  6. L-click personal firewall
  7. L-click turn off
  8. Under – How long do you wish to have Personal Firewall turned off
  9. Set at 4 hours
  10. L-click OK
  11. Minimize window
  12. Open Novanet and begin working
  13. When finished with Novanet re-enable the personal firewall

McAfee

  1. Start
  2. All programs
  3. McAffee
  4. McAfee personal firewall
  5. Internet applications
  6. New allowed applications
  7. Personal firewall
  8. C-drive
  9. Wportal
  10. Highlight wportal
  11. L-click open

At this point McAfee will allow access to NovaNET.

 
     
 
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